Terms and Conditions
Terms & Privacy
Your purchase of products from the web site and by accessing this site, you agree to be bound by these terms and conditions.
This site is owned and provided by Mrs K Doherty, Mauralen, 24, G61 4QX.
All the photographs used on this site are of my own products and are a best attempt to illustrate the item accurately. Since each fused glass picture is a unique piece of art I cannot guarantee that the work will be exactly as illustrated, but I will endeavour to make it resemble, as closely as possible, the image on the web site. Please be aware that colours of actual products may differ slightly from on-screen colours as monitor and printer settings vary from computer to computer.
By placing an order with me or by clicking on "Check Out" on the "Shopping Cart Page" means that you offer to buy the Goods at the prices indicated including any delivery charges that apply to your purchase. Should your order be accepted, you will be notified of this soon after you submit your order by clicking "Complete order". Your order becomes binding as soon as I have accepted same, subject to your rights of cancellation. My acceptance of your order is conditional on the availability of the Products you have ordered. If any of the products you have ordered are unavailable I will make them as soon as is reasonably practical or should events occur beyond my reasonable control, I reserve the right to cancel your order. In both such circumstances I shall let you know as soon as possible. Communication is key but I’m sure this won’t be necessary!
If you amend or cancel your order more than 48 hours after you placed it, I reserve the right to charge you any costs I have incurred in relation to your order, however this shall not be more than 25% of the value of the piece ordered plus postage.
For specially commissioned items I require full payment up front once a design has been agreed, please see the commissions page for more details.
I accept payment by Pay Pal and through all the payment methods you see on this site. I do not accept cheques or postal orders.
For delivery in the UK goods in will normally be despatched within 3 working days all items via myhermes. I will protect the glass items as best I can for posting with reused bubble wrap, brown paper, stiff cardboard and 'fragile' written on the parcels but I cannot be held responsible for the postal services. Any breakages are out with my control and basic postage does not insure glass products, I will not refund for broken items. Should you wish to have insured postage please contact me as soon as you place an order and I will quote for insured postage.
International orders attract additional fees depending on location so please email me so that I can provide an accurate price for you.
I am a very small craft business so occasionally some of my pieces may be out of stock or in short supply; in this case I will notify you straight away with an estimate of despatch date. I can usually complete a repeat order within 4 working days.
VAT is not charged on any of the products sold on this site.
If you are not completely happy with any item purchased from this site you may return it in perfect condition and provided that it has been returned within 14 days and in a satisfactory and re-saleable condition you will then be entitled to a complete refund of the purchase price. Breakages that happen on the return journey will not be refunded even if the packaging used is the same as I sent to you. The fused glass I create is very strong when in its flat form, the kiln cools slowly which stops internal stress (which would result in fragile glass). Postal charges are not refunded. Return postage is at your own expense.
With specific reference to glass art in frames I guarantee the adhesive holding the glass within the frame against the backing board for one year from purchase. I will replace or repair any glass/adhesive where practicable once a repair has been agreed with the customer, refunds will not be provided. For the longevity of the adhesive I would recommend not hanging the frames above a heat source such as radiators/agas/wood burning stoves and also not in rooms with extremes of temperature or humidity. Please regularly check the glass remains flush to the backing board and at the first sign of any separation please don't hesitate to get in touch and I can advise on the best course of action (even if this is outwith the 1 year guarantee). I am not liable for any harm, injury or damage to property from glass that has fallen from a frame.
I reserve the right to change, modify, substitute or remove without notice any information on this site as necessary.
My website design, text, graphics and images are owned by Mauralen and the rights in the designs and content are protected by copyright and other intellectual property rights.
You may not reproduce, modify, distribute, copy or display any part of this site, images or art designs without my prior written permission.
All copyright remains with the Mauralen.
I will never share your information e.g. Email addresses with any third parties and all of your payment details are kept safe via encryption through the payment processes. This website through square space is one of the safest platforms for online shopping there is so you can remain confident in shopping with Mauralen.