Delivery

For delivery in the UK goods will normally be despatched within 3 working days via myhermes. I will protect the glass items as best I can for posting with bubble wrap, foam, stiff cardboard and 'fragile' written on the parcels but I cannot be held responsible for the postal services. Any breakages are out with my control and basic postage does not insure glass products, I will not refund for broken items. Should you wish to have insured postage please contact me as soon as you place an order and I will quote for insured postage. 

International orders attract additional fees depending on location so please email me so that I can provide an accurate price for you.

I am a very small craft business so occasionally some of my pieces may be out of stock or in short supply; in this case I will notify you straight away with an estimate of despatch date. I can usually complete a repeat order within 5 working days.

Returns

If you are not completely happy with any item purchased from this site you may return it in perfect condition and provided that it has been returned within 14 days and in a satisfactory and re-saleable condition you will then be entitled to a complete refund of the purchase price.  I will not refund if the piece is broken on the return trip even if packaged in the same way as i posted to you. Postal charges are not refunded. Return postage is at your own expense.